How to Purchase & Manage Your Pool or Sauna Membership Through Vagaro

By Morgan Zastrow

Optimal Physical Therapy uses Vagaro to manage wellness memberships and scheduling through our wellness division, Optimal Stretch & Recovery. For those who may not know, we offer pool and infrared sauna access to individuals who are not physical therapy patients. These wellness memberships are completely separate from our Aquatic Therapy services and allow members to use the pool or sauna independently at times that fit their schedule. 

If you are looking to purchase a pool or infrared sauna membership, or are experiencing issues booking appointments or completing a membership purchase, this guide will walk you through the process step-by-step and answer common questions along the way.

Important: Search for Optimal Stretch & Recovery

When using Vagaro, you will need to search for Optimal Stretch & Recovery.

Although your physical therapy services may have been provided through Optimal Physical Therapy, all pool memberships, infrared sauna memberships, and wellness services are managed through the Optimal Stretch & Recovery Vagaro page.

We recommend bookmarking our Vagaro page for easy access in the future.

Getting Started

You can access Vagaro in either of the following ways:

• Visit our Vagaro webpage HERE
• Download the Vagaro app from the Apple App Store or Google Play Store.

If you are new to Vagaro, you will be prompted to create an account before purchasing a membership.

Finding the Memberships Page

1. Log in to your Vagaro account.
2. Search for and select Optimal Stretch & Recovery.
3. Click the Bookmark button to save the page.
4. Select the Memberships & Packages tab.
5. Scroll to the Memberships section.

You will now see the available membership options.

Pool Membership: 3 Options

Option 1: Pool Current Patient Intro Rate

$24.50 for Your First Month

This introductory membership is available exclusively to current physical therapy patients.

Membership Includes:

• Up to 13 pool sessions during your first month
• Access to the underwater treadmill
• Access to the swim current
• Access to the independent exercise area
• Access to bathroom/shower

After your first month, your membership will automatically transition to the Basic Pool Membership unless you contact us to request a different option.

Option 2: Basic Pool Membership

$49 Per Month

Membership Includes:

• Up to 13 pool sessions per month
• 40 minutes per session
• Access to the underwater treadmill
• Access to the swim current
• Access to the independent exercise area
• Access to bathroom/shower

Option 3: Unlimited Open Swim Membership

$69 Per Month

Membership Includes:

• Unlimited pool sessions each month
• 40 minutes per session
• Access to the underwater treadmill
• Access to the swim current
• Access to the independent exercise area
• Access to bathroom/shower

Infrared Sauna Membership: 2 Options

Option 1: Infrared Sauna Membership

$89 Per Month

Membership Includes:

• Infrared sauna sessions
• Chromotherapy (light therapy)
• Up to three sessions per week
• 45 minutes per session

Option 2: Infrared Sauna PLUS Salt Therapy Membership

$114 Per Month

Membership Includes:

• Infrared sauna sessions
• Chromotherapy (light therapy)
• Halotherapy (Salt Therapy)
• Up to three sessions per week
• 45 minutes per session

How to Purchase a Membership:

Step 1: Select Your Membership

1. Locate the membership you would like to purchase.
2. Click Add to Cart.

Step 2: Review Your Cart

1. Click the shopping cart icon in the upper-right corner of the screen.
2. Verify that the correct membership appears in your cart.
3. Select Proceed to Checkout.

Step 3: Complete Required Forms

Before completing your purchase, Vagaro will ask you to review and sign required documents. These required documents include:

Liability Waiver

1. Read the waiver carefully.
2. Check the agreement box.
3. Sign electronically.
4. Click Next.

Membership Agreement and Cancellation Policy

1. Read the membership agreement.
2. Review the cancellation policy.
3. Check the agreement box.
4. Sign electronically.
5. Click Next.

Step 4: Enter Payment Information

1. Enter your payment information.
2. Review your purchase details.
3. Check the agreement box.
4. Click Buy Now.

Once your purchase is complete, Vagaro will send a confirmation email and your membership will become active.

Booking Pool or Sauna Sessions:

After purchasing your membership, you can begin scheduling appointments.

1. Return to the Optimal Stretch & Recovery Vagaro page.
2. Select Book Now.
3. Choose the service associated with your membership.
4. Select an available date and time.
5. Confirm your appointment.

Available appointments are released 1 week in advance.

You can manage future appointments through your Vagaro account or the Vagaro mobile app.

Click HERE to watch a step-by-step Youtube video on booking a session.

Frequently Asked Questions:

What happens after my Current Patient Intro Rate ends?

The Current Patient Intro Rate is valid for your first month only and is available exclusively to current physical therapy patients.

After the introductory month, your membership will automatically convert to the Basic Pool Membership at $49 per month unless you request a different membership option before your renewal date.

How do I upgrade to the Unlimited Open Swim Membership?

If you would like to switch from the Basic Pool Membership to the Unlimited Open Swim Membership, please contact our team before your next renewal date.

Do memberships automatically renew?

Yes. All memberships automatically renew monthly using the payment method stored in your Vagaro account.

Can I cancel my membership?

Yes. All memberships require a 30-day notice for cancellation.

Cancellation requests must be submitted at least 30 days before your next renewal date.

Can I pause my membership?

Yes, we require 30 days' advance notice to pause auto-renewal. Please contact our team if you would like to discuss pausing your membership.

How do I update my payment information?

You can update your payment information through your Vagaro account. If you need assistance, our team would be happy to help.

Where can I view my active membership?

To view your membership:

1. Log in to your Vagaro account.
2. Navigate to My Account.
3. Select Memberships.

Here you can view your active memberships, renewal dates, and payment information.

Need Further Assistance?

Read this blog and watched the step-by-step YouTube video and still having issues? Contact our team at 920-648-2400 and we would be happy to assist.